Ian Worley is Director of User Experience at Flow Interactive, a London-based user-centred design, research and strategy consultancy. He has over 15 years experience in design and design management, with a focus on user-centred design strategy, customer experience strategy and the creation of technology-driven businesses. Before joining Flow, he was a founder and director of user experience for Inspired Broadcast Networks, a kiosk-based games and mobile services startup that launched the first premium-rate SMS content services in the UK. Previously, Worley was founder and creative director of the London office of global IT consultancy Viant, which he helped grow to a staff of over 75 consultants. He has worked with major companies in the telecoms, travel, media and entertainment, financial services, publishing and retail sectors.
Presenter: Track 1: Skills in the innovation process: Research, Design, Development